FAQ

1. What is the MOQ?
We accept MOQ of 1 unit.
2. How do you maintain your after-sales service?
We have after-sale engineers teams who can provide remote training and assistance.
3. Does the robot can remote monitoring or remaining ?
Yes, the machine can easily handle remote monitoring by APP, You can also view data.
4. Are you a manufacturer or trade company?
Guangzhou Sunzee Intelligent Technology Co., Ltd. is mainly engaged in automatic cotton
candy machines. We have developed andproduced for 6 years. We have 26patents and 7
patents of the founder and Shenze intelligent legal person, all about automatic cotton candy
machines. Our production capacity is 500 units a month
5. I am not sure which model is the one I need. Where can I get help?
You are highly recommended to talk to us about your unique applications and requirements
early in your procurement process. Our expert account managers will answer all your
questions and help select models what will best fit your needs. Call us or contact us through
Alibaba Trade Manager or email us at anytime. We are available to help you around the
clock.
6. What type of discount do you offer?
We work with pricing structures that offers different levels of discounts based on type of
accounts and order quantity. Talk toour expert account managers about your business and
equipment needs and they will find the best offer for you.
7. What is the production lead time?
Lead time is dependent upon time of year and order quantity. It is generally 2 weeks lead
time for production.
8. How long does it take to ship to me?
Shipping lead time is dependent upon destination and type of shipment.ocean freight can
take up to 15-35 days on water. We provideshipping services at competitive price from port
of China to most major cities (air freight) and major seaports (ocean freight).Most clients
choose to handle custom clearance and domestic shipping by themselves for efficiency and
cost effectiveness. Talk toyour account manager for more details.