1. What is the MOQ?
We accept MOQ of 1 unit.
2. How do you maintain your after-sales service?
We have after-sale engineers teams who can provide remote training and assistance
3. Does the robot can remote monitoring or remaining ?
Yes, the machine can easily handle remote monitoring by APP, You can also view data
4. Are you a manufacturer or trade company?
Guangzhou umei Technology Co., Ltd. is mainly engaged in automatic cottoncandy machines. We have developed andproduced for 6 years. We have 26 patents and 7patents of the founder and Shenze intelligent legal person, all about automatic cotton candymachines. Our production capacity is 500 units a month
5. l am not sure which model is the one l need. Where can l get help?
You are highly recommended to talk to us about your unique applications and requirementsearly in your procurement process. Our expert account managers will answer all yourquestions and help select models what will best fit your needs. Call us or contact us throughAlibaba Trade Manager or email us at anytime. We are available to help you around theclock.
6. What type of discount do you offer?
We work with pricing structures that offers different levels of discounts based on type ofaccounts and order quantity. Talk toour expert account managers about your business andequipment needs and they will find the best offer for you.
7. What is the production lead time?
Lead time is dependent upon time of year and order quantity. lt is generally 2 weeks leadtime for production.
8. How long does it take to ship to me?
Shipping lead time is dependent upon destination and type of shipment.ocean freight cantake up to 15-35 days on water. We provideshipping services at competitive price from portof China to most maior cities (air freight) and maior seaports (ocean freight).Most clientschoose to handle custom clearance and domestic shipping by themselves for efficiency andcost effectiveness. Talk toyour account manager for more details.