1.How long does your after-sales guarantee? How to connect if there are any question after ordered?

Warranty 1-Year, Lifetime remote Maintenance, The machine itself is extremely stable. The machines used in 2017 are still operating normally. If any problems, the machine can be remotely operated and debugged. After placing an order, There will be a one-for-one customer service team for you at any time you need.

 

2.How many types of frames do you have on the machine? Is it too single or not innovative enough?

There are 30 popular frames with in the machine software, which are updated periodically for different holiday themes, and also supports customized exclusive/personal frames

 3.What is the difference between you and others?

Our Factory have 15 years of technological research and development, 8 years of product polishing, have made our machines more stable and without worrying about after-sales issues; Own ourselves factory with software research and development team, supporting comprehensive customization; Experience in operating 3000 stores, including address selection suggestions, decoration suggestions, and operational suggestions; Continuously iterate playing/using methods, functions, and system versions, upgrade remotely, Business Philosophy: No one I have, I have excellent!

4.How long does it usually payback?

Based on our experience with 3000 domestic stores, 50% of merchants will payback within 3-6 months, 20% of merchants will payback within 1 month, and the fastest per unit is 3 days. We will provide address selection, promotion, and operation suggestions to ensure that you can quickly open a store and receive a quick payback.

 

5.What is the payment method about your machine and how about the payment in my country?

Payment support: WeChat QR code scanning, coins, cash, Octopus, Linepay, credit-card pay, and support access to various global payment systems. WeChat pay in China, the others with cash payment.


6. If I want to adjust the picture frame by myself, can I adjust the interface myself?

Yes, it supports customized the display page and frames self-upload function. If you need this function, please communicate and confirm before placing the order.
 

7.How to transport to my country and how long does the logistics? is it include freight?

Most equipment will be ship by sea, it takes around 15 days to Southeast Asian countries, around 35 days to European and American countries. Depends on your location, the machine does not include freight. We will help you find the suitable logistics company.

 



8.Can the device be remotely controlled? Is there a backend can be seen?

After purchasing the machine, there will be a merchant's mobile backend, which can read the machine's daily business data, the remainder of photo paper, fault warning, modify prices, etc. Can bind multiple machines simultaneously, achieve remote control of multiple machines.

9. What do I need to prepare to purchase your machine?

It will shipped with whole machine and can be used by turn on the electricity and connecting to the internet. Please prepare the power supply and network cable in advance to operate normally. If the office space is selected, it is recommended to decorate and build a beautiful scene, which is more conducive to your business operations.

 

10. Is it convenient to replace the photo paper, How often does it change?

Very simple, it can be completed in 1 minute. A roll of photo paper can take 700 sets of photos, if using 50 sets per day, it will be replaced every 15 days. The operation is very simple, and the merchant management backend can monitor the remaining amount of photo paper, provide warning and reminders for photo paper, and ensure normal business operations

 11.What are the features of machines?

1. Fully automatic unattended
2.Internet of things background, real-time monitoring
3.Remote Ad Update
4.Super large touch-ad screen
5.GPS positioning function